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FAQ

Orders

On the social media channels of New Standard you will be informed when a product is available again.

Unfortunately it is not possible to reserve a product, as we would like to keep it available to everyone.

If you still have questions about a particular product despite the product information stated, you can always email info@newstandardshop.com, shoot us a message on social media @newstandardofficial or text us on +31 6 36541061.

Delivery

We try to send the package as soon as possible, so that you as a customer can enjoy it as soon as possible. We aim for a delivery time of 1-2 working days in The Netherlands. For other countries we aim at 2-5 days.

As a customer, you can track your package via the order tracking page.

Certainly. We ship worldwide.

Returns

You can return a product up to 14 days after you received the order.

When the product is unused and unopened, it can be returned (well packed) at your own expense.

As soon as we receive the return, we will check whether it is indeed unused and unopened. When the return is accepted you will receive an email.

Has your order arrived broken or incomplete? Please do not hesitate to contact us by email info@newstandardshop.com.

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